Care Center Representative

ABOUT US:

The Body Shop, PLC, the 27th most recognized brand in the world, is a global retailer operating in 50 countries with over 1,900 stores. We are famous for having created the niche market for naturally based products. The Body Shop has built an impressive portfolio of over 1,000 products. Our naturally inspired solutions for skin and hair care, and our extensive make-up collection, all have been developed to make you feel good about yourself from head to toe.

 

Job Purpose:The Care Center has an immediate need for a Customer Care Representative.  This position requires excellent analytical and problem solving skills as well as the ability to make sound decisions and use good judgment.  The desired candidate will need to have exceptional communication skills, both oral and written.  Solid interpersonal skills and the ability to build rapport and relationships with other departments.  A professional demeanor, reliability and the ability to work with minimal supervision.  A large percentage of the contacts with customers will be complaints; the ideal candidate will have 'thick skin' and be able to handle irate or difficult callers with ease.  They need to be customer focused while adhering to the budgetary goals of the department.

 

Primary Job Task/Responsibilities:Answer inquiries received via any method (mail, fax, phone, email) regarding order placement/status, inventory (OOS, discontinued), the overall steps of the order process, product launches and promotions. Have a thorough knowledge and understanding of E-Commerce, including the website and the CSR admin tool as well as the governing policies and procedures.  To assist with inquiries about the At Home program including the career path and commissions. To assist will inquiries from the retail shops and handle calls as needed.Ddata entry projects as needed to include but not limited to, new consultant applications and reactivations.Assisting with various special projects, such as mailings or seasonal projects for the various channels we support.

 

Job Qualifications/Experience:Customer service skillsHigh School/GED or Vocational School Diploma6 - 12 months call center experienceBasic knowledge of Excel, Word, Internet and Email

 

What We Offer:
Great Benefits including Medical, Dental, Vision, 401K, Vacation, Generous Discount.

What We Do:
The Body Shop has always believed that business is primarily about human relationships. Just as famous as our products are our values:


Against Animal Testing
Support Community Trade
Activate Self Esteem
Defend Human Rights
Protect Our Planet

If you are interested in discovering The Body Shop our history, our values, our beliefs, and want to learn a new way of doing business please forward your information via this posting or to scopeland@bodyshop.com (Please do not change the subject line via email)