Client Care Representative

Job purpose: 

Book residential electrical service calls making customer service the number one priority.  Good communication with the client is essential!  Make sure that taking care of the client takes higher priority than any other task, and that the clients are enthused about how they are treated! Have a courteous and pleasant demeanor whether on a phone call or not.

 

-Take all incoming calls, recognizing that this is where the client will form their first impression of the company

-Answer phone promptly and using the approved company greeting each time

-Educate customers on the exceptional and knowledgeable service that our technicians provide

-Book customer appointments for same day or next day service

-Consistently meet company booking percentage goal of 80%

-Office hours 7am-7pm

-Position to range from 20-30 hours per week