Client Service Representative - Technical

Description: This position is responsible for handling first-level technical support, training and product implementation inquiries while continuing to enhance OCS? reputation for excellent customer support.

 

Job Responsibilities include:

?  Completing, escalating and/or following up on support inquires

?  Creating and updating support documentation

?  Completing data integrity analyses

?  Performing data importation processes

?  Documenting client interactions into call tracking system

?  Assisting with new client software implementations

?  Identifying software improvement opportunities

?  Providing group and one-on-one training

?  Other duties as requested or assigned

 

 

Position Requirements:

?  Strong verbal and interpersonal skills

?  Strong technical trouble-shooting aptitude, preferably with prior technical support experience

?  Experience with MS Office products, including Access

?  Strong organizational skills

?  Ability to work independently and establish priorities

?  Ability to multitask, take initiative and work collaboratively with others in a fast-paced environment

 

Desired Qualifications:

?  Experience with Goldmine, WebEx and SQL

?  Basic skills in data analysis helpful

?  Familiarity with home care or other health care settings preferred

?  Experience in training or coaching groups or individuals

 

About OCS
Founded in 1992 by a team of home care professionals, OCS is a healthcare information company with the nation?s largest and most comprehensive set of measures spanning clinical outcomes, financial performance, resource utilization, patient satisfaction and operational indicators for Home Care, Hospice, and Private Duty programs. The OCS suite of products and services provide

healthcare organizations the insight to improve the quality of care for their patients while

enhancing the effectiveness of their organization. Serving the needs of healthcare

organizations, vendors and consultants, OCS provider clients consistently rank in the top

one-third of all healthcare organizations in the country.

 

Our Culture
OCS is a company that gets excited about data and the ways in which we can help organizations leverage information to achieve success. OCS employees, ranging from clinicians to researchers and marketers to developers, thrive on gathering together to create new and innovative ways of helping home health organizations use information to better manage their businesses.

 

At the OCS corporate office you will find an environment that promotes creativity, diversity, ongoing learning, and excellent service. While a creative information company may seem like an odd concept, it is this dynamic environment that produces the leading information management and business intelligence tools for the home health industry.

 

OCS offers a competitive benefits package, with most permanent employees receiving 100% employer-paid medical, vision, and dental insurance, a prescription plan, Life and AD&D policies, LTD, a 401(k) w/ employer match, PTO and holidays, and more. OCS is an equal opportunity employer.

 

For more information about OCS, please visit our web site, www.ocsys.com To apply for this position, submit a cover letter and resume to jobs @ ocsys.com.

 

Only applicants from the local Seattle area will be considered.