Client Services Administrator

Rapid Solutions Group is a leading digital communications company. Serving companies in the financial, healthcare and technology industries, Rapid Solutions Group designs and delivers high impact communications. Leveraging advanced digital technology, combined with application development, graphic design, digital and offset print and fulfillment expertise, we provide our customers end-to-end communication solutions.

Position Summary:

This position is responsible for managing client satisfaction to support and enhance business relationships. 

 

Scope of Responsibilities:

Launches new projects/applications for Fortune 100 clients. Interacts with cross-functional teams to facilitate.

 

Researches and responds to internal and external client inquiries.

Prepares and validates client reporting on a regular basis.

 

Establishes and maintains excellent client and vendor relationships.

 

Other duties as assigned, and /or required.

 JOB SPECIFICATIONS:

 Knowledge

Intermediate knowledge of Microsoft Excel required.

 

Basic knowledge of printing processes desired

 Skills and Abilities

Strong time management skills with the ability to meet assigned timelines.

 

Flexibility and adaptability necessary to thrive in an innovative, fast- paced environment with shifting priorities.

 

Strong interpersonal skills for consultation with clients and vendors.

 

Excellent verbal and written communication skills.

 

Ability to extend workday, and/or respond to emergency calls as needed.

 

Knowledge and skills identified typically are acquired through attainment of a Bachelor?s degree, plus one to two years? client service and/or customer service in a call center environment.

 

We recognize that talented people are attracted to companies that provide competitive pay; comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: 401K retirement plan, Accidental death & dismemberment insurance, Dental coverage, Dependent life insurance, Disability insurance, Employee life insurance, Medical coverage, Paid time-off, Pay-for-Performance, Flex Spending Accounts, Tuition reimbursement, Vision care coverage, and Work/Life resources.