Client Services Representative (20 positions open)

InCharge Debt Solutions is a national non-profit provider of financial education and credit counseling services.  We are affiliated with InCharge Institute of America, Inc. which was voted among the Top 25 Companies in Central Florida for Working Families in 2004 and 2005.  Currently, we are accepting applications for Client Services Representatives in our Customer Care Center.

 

This position will be responsible for performing client services functions including the handling of inbound calls from current clients. This requires researching client accounts, answering their questions, changing payment due dates and providing customer service to current client questions. Handle workflows on current client accounts as needed. Resolve client and/or creditor issues and input information into a client database. 

 

Requirements:



? 2-4 years customer service experience

? High School Diploma or GED equivalent

? Must be available M-F 10:00 a.m. to 10:00 p.m. (8 hours shifts within this timeframe) and Sat from 9:00 a.m. to 5:30 p.m.

? Familiar with Microsoft Word

? Good typing skills

? Excellent phone skills

? Exceptional communication skills

? Flexible with work schedule

 

Benefits:Company Paid Time OffHoliday PayMedical, Dental & VisionCompany Paid Short and Long Term DisabilityTuition ReimbursementCompany Matching 401(k)Company Paid Life InsuranceFlexible Spending PlanCompany Paid Day care Assistance.

 

You may visit our web site for more information on our company at www.incharge.org

 

Employment is contingent on successful credit, criminal and education background check, positive employment references, and successful results of drug/alcohol screenings.