Client Specialist

Description:
Client Specialist
Indianapolis, Indiana

Here's a great opportunity to join our team, and have an important impact on our business!

Kaplan Financial Services is a leading provider of education, training and certification for securities, insurance, and financial services professionals and corporations.

Kaplan Financial Services is a key business within Kaplan Professional, a leading provider of licensing and continuing education training, certification, professional development courses, and compliance tracking for securities, insurance, financial services, legal, IT, and real estate professionals and corporations. Kaplan Professional is a unit of Kaplan, Inc., a wholly owned subsidiary of The Washington Post Company.

As a Client Specialist, you will:Be an expert in the features and functions of all of our current computer software applications as well as other applications under developmentLearn and be familiar with detailed information about each customer assigned to you, including workflows, product configuration, billing needs, service level agreements, etc.Work with Account Representatives to recommend additional products to existing customersCommunicate with customers via telephone, e-mail, FTP, fax, etc. to resolve technical or software problemsTroubleshoot/test issues reported to you by customerKnow and keep current with state changes, procedural changes, software functions & enhancements, etc.Coordinate problem resolution efforts with the programming support staff, client support staff, and sales staff

Qualifications:
Bachelor's degree1 year experience in a call centerGood organization skills, interpersonal skills and attention to detailsGood computer skillsGreat customer service and relationship building skillsAbility to work independentlyAbility to handle multiple, on-going projectsStrong technical background a plusKnowledge of network application support a plusInsurance and securities knowledge a plusMust be available to work between the hours 8am-6pmYou'll receive great benefits, too--health and life insurance, 401K plan, medical savings account, vacation, personal days, and more.

If you enjoy working in a dynamic and fast-paced environment that is focused on the employee and customer then apply online with your resume, cover letter, and salary requirements.

RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED!!!

For further information, please see our website: http://www.kaplanfinancial.com

***Due to the expected volume of responses, we'll contact only those candidates in whom we have further interest.***

Kaplan is an Equal Opportunity Employer.

Salary/Benefits: Salary commensurate with experience
Kaplan's global success is highlighted by growth from $100mm USD to $1.1b USD in just 9 years. That success is directly based upon our unique ability to attract and retain highly-qualified/-motivated professionals, a group of highly-talented individuals rewarded for both individual- and team-based achievements.
We'll provide you with the tools, challenges, opportunities and rewards to take your career into a great new direction. If you want to be part of an incredible success story, and a company driven to provide high-value business solutions for world-class clients, then we're the place for you!

Job Location: Indianapolis, IN

Job Number: 3678BR

Company URL: http://www.kaplan.com/kaplanprofessional

Company Profile:
Learning transforms lives - welcome to Kaplan Professional!

We're a world leader in licensing, continuing education training, certification, professional development courses, and compliance tracking for students, professionals and key corporations in financial services, insurance, information technology, real estate, and legal.

Kaplan Professional is a unit of Kaplan, Inc., a worldwide education services provider and a wholly owned subsidiary of The Washington Post Company (NYSE: WPO). www.kaplan.com