Collections Loan Counselor-Mortgage

SHIFT:  11am to 10pm Monday-Thursday & 2 weekends a month

 

SUMMARY
Collect on delinquent accounts in order to limit delinquencies and prevent foreclosures. Accurately maintains all related documents or database information in accordance with company policies and regulatory guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
? Maintains accurate collection records of telephone customer contacts to collect monies on delinquent mortgages.
? Makes note of any and all actions directly taken on customer accounts.
? Counsels mortgagors on programs that can be used to avoid foreclosure.
? Formulates both informal repayment plans and limited formal repayment plans.
? Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
? None

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

? Strong oral communication skills
? Ability to correctly enter information into system
? Detail oriented
? Maintain a professional image

EDUCATION and/or EXPERIENCE
? High school degree (or equivalent) is required. Some college is preferred
? Two plus years prior collections experience is required
? Previous experience in a mortgage banking or related financial institution is preferred
? Typing of at least 35 wpm

LANGUAGE SKILLS
? Bilingual (English and Spanish) considered a plus


To apply for this position, please go to https://www.littonloan.com/careers.asp 

or fax your resume to 713.218.3743.