Coord Service - Beltsville, MD

Company: Siemens Building Technologies Division: SBT - BAU Building Automation

Req ID: 41027

Effectively coordinates and schedules branch service activities and resources to ensure customer
expectations and commitments are met while delivering high quality service to assigned product lines.
Provides support, information, prioritization and coordination of assignments for field service personal.

Serves as the main point of contact for all service customers to ensure expectations are being met.
Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction
with quality of work received. Coordinates monthly quality assurance efforts of appropriate branch
personnel. Handles decisions regarding the scheduling and movement of manpower and material.
Schedules and dispatches field labor force to meet customer requests and expectations based upon
nature of call, urgency, contractual obligation, available resources and customer needs. Ensures all
service requests and dispatches are well documented, coordinated, prioritized and organized.
Reviews, processes and distributes all service documentation including service orders, timesheets,
packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTR's as assigned. Also
assists in processing credit memos and collections. Assists in project profitability through cost
containment procedures and processes. Maintains timely set up and completeness of related job folders
as assigned.
Utilizes, maintains and updates all employee, service call and customer information in Service
Management Systems (SMS). Completes and closes all service calls in SMS. Utilizes, where
appropriate, all features including but not limited to service reporting, time stamping, TSP planning and
scheduling, etc.
May be responsible for non-installed parts sales including processing orders, pricing and invoicing.

High School or GED. Technical school or Associates degree (2 year) preferred
1-3 years experience in customer service call handling, dispatching and service
response in a related or technical industry required. Familiarity or experience with control, HVAC systems
and engineering preferred
Good organizational, interpersonal and verbal and written communication skills
Knowledgeable in Microsoft Office and business software systems (i.e. SMS, BMS,
PI, and Financials)