Corporate Customer Care Representative

JOB DESCRIPTION: 

 

The Corporate Customer Care Representative is the primary point of contact for handling phone and e-mail inquiries for corporate recognition program recipients.  You will be responsible for processing orders, tracking shipment of gifts and assisting with the return of damaged merchandise.  Your main goal will be to provide customers with an exceptional customer experience by answering calls promptly, providing accurate information about recognition programs and merchandise, adhering to call handling quality guidelines and setting clear follow-up/resolution expectations.  You will also be expected to adhere to stringent department guidelines regarding call handling metrics and inquiry follow-up and resolution.

 

REQUIREMENTS:

 

PREVIOUS EXPERIENCE WITHIN A CALL CENTER ENVIRONMENT IS A MUST !

 

Excellent written and verbal communication skills as well as exceptional analytical and time management skills.

Candidate must have working knowledge of Microsoft Excel and Word

Must also have 1-2 years of experience working with customers in a call center environment.

POSITION LOCATION: Long Island City, NY


MULTIPLE SHIFTS ARE AVAILABLE

BACKGROUND:

Michael C. Fina Company has been a family owned and operated business for over 71 years. Started in 1935 by Rose and Mike Fina as a silverware company, the business was an immediate success. Rose and Mike founded the company on the belief that their customers deserved the best quality merchandise, at the lowest possible price, with the best customer service. Michael C. Fina began catering to the tastes of discriminating New Yorkers, and soon came to sell much more than just silverware. The business was quickly expanded to include china dinnerware, sterling silver flatware, crystal stemware, antique silver, jewelry, watches and designer giftware. Today, we also offer full Registry services for couples getting married, we distribute several million catalogs each year to retail consumers around the country, we operate a full e-commerce website and we have the largest selection of wedding and engagement rings in the Northeast.

Over the past 20 years, we developed a new excellence in the corporate gift giving business. Our corporate recognition division now specializes in administering gift programs for companies that celebrate their employee?s milestone years of service with their organizations. We provide recognition gift programs for major corporations all around the world. More than a recognition program, it's a complete solution that's quick and easy to implement, execute, and monitor. We partner with corporations and ensure their employees receive a gift, certificate and a letter of congratulation. We allow companies to celebrate each individual in a meaningful, sincere, and exciting way without overtaxing their schedules or budgets; it eliminates the need to spend valuable time working out recognition program logistics.

Today, we operate our flagship retail store on 5th Avenue in Manhattan, a second store in Bay Ridge-Brooklyn, and we operate our corporate recognition business at our Distribution Center in Long Island City. We are still deeply committed to making our business the best it can be, and being the market leader in our industries.