Credit and Collections Representative

The Thomson Corporation is a leading global provider of integrated information solutions to business and professional customers.

Thomson provides value-added information, with software tools and applications that help its customers make better decisions, faster. We serve more than 20 million information users in the fields of law, tax, accounting, higher education, reference information, corporate e-learning and assessment, financial services, scientific research and healthcare.

The Corporation's common shares are listed on the New York and Toronto stock exchanges (NYSE: TOC; TSX: TOC).

 

Our employees embrace a number of commonly shared values - collaboration, accountability, customer focus, a bias toward action and results, appreciation and respect for diversity, entrepreneurial spirit and, at all times, the highest ethical standards.  These values represent the behavior each employee is expected to exhibit in their role.  In our view, fostering a culture that embodies these values will lead to success and growth for our employees and our business.

 

The Thomson Corporation is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

 

The Credit & Collections Representative will be responsible for:Review and establish credit lines. Collect past due receivables Provide customer service assistance including billing inquiries, balance disputes and cancellation requests. Evaluate the status of unpaid accounts and determine procedure to resolve unpaid status.Manage a territory of assigned accounts.  Maintain accurate financial and historical data.  Build note history for future customer analysis and trend reports. Provide customer support service to Field Sales, furnishing them with pertinent information acquired through customer contact.Impact company revenue and reserves by authorizing customer credits, refunds, settlements and repayment schedules.Identify trends and problems which affect cash and collection and make recommendations for improvement.Prepare accounts for litigation when appropriate.



 



 













QualificationsHigh school education or GED. Bachelors in Finance, Accounting or related field preferred. 2+ years of collection and/or customer service experience. Advanced experience with MS OFFICE (Excel, Word). Basic understanding of accounting. Excellent attention to detail.  Excellent communication and interpersonal skills. Ability to multi-task. Advanced experience with MS OFFICE (Excel, Word). Working well with others is a must. Ability to work overtime as required.

 

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