Cust Care Rep I, II, III - 19417 - Bangor

WellPoint is the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide.



This position is located in Bangor, ME.  Please check your e-mail regularly as testing and other notifications are sent to your e-mail address and will require your prompt attention.  You can expect to receive these notifications for up to 8 weeks. 


 


Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Performs other duties as assigned.

High School diploma or GED and three to six months experience in an automated customer service environment or equivalent combination of formal education and relevant experience. Basic computing and keyboarding skills including proficiency with database management. Strong attention to detail to accurately enter data and research and resolve questions. Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database.