Customer Advocate I - Executive Office Specialist

Be a part of our success story.  Washington Mutual, named one of the “Top 100 Best Companies to Work For” by Fortune magazine in 2006, offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company.  Through competitive salaries, outstanding benefits, internal advancement opportunities, and nationally recognized community involvement, you’ll have the chance to create a career you can be proud of. Your success story starts here.

 

In this role you will be handling customer service issues which have been escalated to an executive level.  You will be responsible for working with customers to resolve their issues and for providing first class customer service.  You will be resolving customer service issues by both phone and letter.  You need to demonstrate sound judgment in interacting with representatives and management from other departments while resolving these issues.




Excellent written and verbal communication skills
Strong analytical, problem-solving, and follow-through skills are essential
Ability to prioritize work and meet deadlines
Knowledge of Card Services products and systems (ProphIT/TS2)
Good interpersonal skills, a team player, and the ability to work with various levels of management
Working knowledge of word is required

Preferred but not required:
Customer Service and Supervisor call experience is a plus
Self-starter who requires little supervision


Washington Mutual is an Equal Opportunity Employer.  Anyone needing accommodation to complete the interview process should notify the recruiter.