Customer Assistance Account Manager- DE

Bank of America and MBNA's partnership, combines two of the country's strongest organizations. As a world leader in credit lending and financial services, MBNA, a Bank of America company, has always provided its employees with a number of outstanding career opportunities. And now there are even more to choose from. At MBNA, a Bank of America company, you'll enjoy a competitive advantage seldom experienced in any industry.





The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system or other relevant applications.



Required Skills
Customer contact experience
Strong communication skills
Effective negotiation skills

Desired Skills

 
College degree