Customer Care Center Representative

 

Benesyst, a high technology, high performance benefit administration outsourcer, is currently looking for Customer Care Representatives to work in the Customer Care Center. This position is responsible for inbound Customer inquiries regarding their Flexible Spending Account program and claims, COBRA and Retiree administration and Online Web Enrollment and Eligibility Management.Responsible for customer satisfaction in all areas of the Continuation Services Department

 

Qualifications:

 

?  Customer Service experience in the benefits arena

?  Strong attention to customer relationship building

?  Well organized

?  Ability to manage multiple tasks and timelines

?  Effectively interacts with other team members and departments

?  Strong belief in working in a team environment

?  Ability to effectively utilize Microsoft Office products

?  Bilingual in Spanish is helpful

 

Responsibilities Include:

 

?  Answering participant inquiries via phone and email

?  Keeping up-to-date with FSA and COBRA law changes that impact our business

?  Working with carriers and other vendors to resolve any eligibility or financial discrepancies

?  Work proactively to understand the customer?s upcoming needs

?  Be a driver of process improvement ideas within the team, implementing those items as possible after review by the team

?  Demonstrate leadership qualities by doing what it takes to meet deliverable

?  Other duties as specified

 

For more information about Benesyst, visit our website at www.benesyst.net.