*Customer Engineer

More new information will be created over the next two years than over the entire history of humanity - more than 90 percent of it digital. EMC Corporation is the world leader in systems that store, protect, move, manage and access this explosion of content, enabling enterprises of all kinds to unite information as one resource, harness it as one source of value, and leverage it as one asset to reach the goals of the organization.
If you thrive in a challenging, results-oriented, and rewarding environment take a closer look at EMC Corporation. Team up with the world leader and achieve your own ambitious goals! EMC wants to talk to candidates interested in the following opportunity:



Customer Engineer


Responsibilities


GENERAL SUMMARY
Perform installations, preventive and remedial maintenance of EMC equipment at customer locations and in different operating environments, with limited supervision as directed by management. Adhere to administrative policies and escalation procedures.


PRINCIPAL DUTIES AND RESPONSIBILITIES


Install and establish satisfactory operation of all EMC hardware and software. Perform pro-active maintenance according to established procedures. Adhere to proper escalation procedures. Perform part replacements as directed by CSC/PSE lab.
Includes the timely and accurate submission of all associated documentation as well as part returns within 24 hours of an event. Submit accurate and timely expense reports and timecards.
Prepare accurate Clarify cases at the completion of an event. Assure complete customer satisfaction at assigned accounts by adherence to the following: Prompt onsite arrival time, Technical expertise, Knowledge of customer environment, Professionalism, periodic visits as needed
Maintain all assigned spare parts, tools and personal test equipment. Perform other duties as assigned by supervisor or senior employee on-site. Create and maintain account notebooks for all assigned accounts. Maintain microcode at current levels at all assigned accounts.
Attend training classes as required to develop and maintain a working knowledge of EMC equipment, software, OEM equipment and Basic configurations.
Adhere to the Symmetrix Keys to Success. Diagnose limited system malfunctions to isolate problems to EMC, other OEM vendors or software and develop appropriate action plans.
Plan installation of new equipment including the creation of basic implementation configuration files.


Experience and Education


SKILLS
Strong technical aptitude.




EMC is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace.


EMC does not accept unsolicited Agency Resumes. EMC will not pay fees to any third party agency or firm that does not have a signed "EMC Agency Fee Agreement".