Customer Sales Assoc-Dearborn MI

Full-Time Customer Service Positions Available!

Grainger, a Fortune 500 company and the leading broad line supplier of facilities maintenance products is currently seeking experienced Customer Service Associates for their Lincolnshire, Illinois call center.

We offer competitive pay, excellent benefits and more!


Major Responsibilities:

*Taking incoming calls from customers in a call center environment
*Processing customer orders over the phone and periodically by fax and email
*Assist Grainger's customers as it relates to customer inquiries and order placement in a professional manner
*Accurately use catalogs, e-catalog, ERP system, Click & Find and website search engines to accurately resolve customer inquiries
*Presents product promotions to customers to increase sales and drive customer awareness of products and services
*Maintains customer satisfaction, while demonstrating excellent customer service skills
*Maintains efficient working knowledge of Grainger products, processes and tools
*Works to resolve customer issues and escalates when appropriate
*Miscellaneous project/committee participation as needed

Requirements:

*Passion for Customer & Service excellence
*3 - 5 years customer service related experience (call center is preferred)
*Ability to work Monday – Friday, from 10:15am – 7:00pm
*Ability to type 25 wpm
*Available to work in Lincolnshire, Illinois
*Strong interpersonal & communication skills
*Ability to navigate customized database, Internet, email and phone systems efficiently and effectively
*Attention to detail and ability to multi-task
*Ability to maintain quality performance in fast-paced changing environment
*High School Diploma (Associate or Bachelors Degree preferred)

This is a great way to get your foot in the door with a Fortune 500 company!
Qualified candidates please APPLY ONLINE TODAY and visit