Customer Service Agent - Full time

Basic Purpose Of Position
Deal directly with the public, other airlines and Company employees by providing Airport customer services in a manner prescribed by the Company.

 

 KEY ACTIVITIES/RESPONSIBILITIES DUTIES


- Check in Passengers, issue boarding pass, seat selection and verify immigration documentation
- Check in baggage ensure Company regulations regarding size/weight are complied with collect excess charges.
- Make reservations
- Compute fares, issue tickets and provide passengers with relevant information, including Customs and Immigration requirements
- Perform Baggage Tracing duties.
- Coordinate the boarding of passengers onto the aircraft:
  . Ensure safety procedures are followed
  . Monitor carry-on baggage
  . Assist passengers as required
- Operate loading bridges
- Handle irate passengers/oversells and those affected by irregular operations.
- Handle VIP's
- Assist physically challenged passengers. Includes pushing wheelchairs if required.
- Handle and account for cash/documents in accordance with Company regulations.
- May be required to man First Class Lounge to provide ticketing, check in, information assistance etc. to passengers. 
- Update records in Res III as required to ensure proper processing of passengers at next point of contact.
- Maintain all Company standards.
- In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.
- Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures.   
- Ensure that all necessary supplies and material are on hand in sufficient quantity.
- Collect and compile statistical data

 

The pay rate for this position is $10.17 per hour.

 

MINIMUM QUALIFICATION

 

-  Must have an ability to use tact, good judgement and initiative.

-  Must be capable of expressing self in a clear and pleasant manner.

- Ability to work under pressure with a minimum of supervision

- Must wear Company uniform as prescribed and conform to Company grooming standards.

- Must be able to stand for extended period of time.

- Must, after training, be able to efficiently use the Company's automated reservations, ticketing and baggage tracing systems.

- Must be able to lift seventy (70) lbs unaided.

- Must maintain an acceptable attendance record.

- Must be able to work shift work including irregular shifts and overtime when required/directed.

 

 SPECIAL REQUIREMENTS

 

- Required to wear Company provided hearing protection when working in designated high noise areas.

 

PLEASE APPLY ON-LINE AT: www.aircanada.com/careers