Customer Service Associates - Travel Industry

Customer Service Associates - Travel Industry

Seasonal Positions; November - May

Must Live in Colorado

 

The Globus family of brands is a pioneer and leader in the packaged vacation business.  With over 76 years of experience, the company continues to expand with new products for the leisure traveler.

 

 

THE WORK AREA

The Customer Care area includes all business units that interact directly with customers and/or the customer?s travel agent to sell our products, answer inquiries and resolve problems. 

 

The pre-tour Service area of Customer Care is responsible for answering questions, making revisions to tour/air bookings, ensuring the investigation and resolution of problems, and influencing product loyalty. Travel Agent Services is also responsible for facilitating the canceled tour process with travel agents and ensuring all details are being tracked for bookings not yet closed.

 

THE ROLE

? The role of a Travel Consultant in Customer Care Service is to handle customer service inquiries and problems, noting consistent problem areas.  Customer service is the primary function with generating booking revenue and converting calls into sales by answering product and policy questions, ensuring the investigation and resolution of customer complaints, and influencing product loyalty a secondary function. 

 

THE POSITION

The Travel Consultant in Customer Care Service is responsible for the following results:

? Reaching and exceeding sales objectives by handling customer service inquiries and resolving issues in order to influence product loyalty.

? Handling inbound and outbound sales calls using GVI?s customer service and sales call model.

? Answering travel agent inquiries by maintaining knowledge of ?key differences?, mail campaigns, product knowledge, and destination expertise.

? Maintaining travel agent satisfaction by ensuring customers receive accurate, timely, and quality information about the products we are supplying, and resolving customer dissatisfactions by researching, evaluating and resolving complaints.

? Cultivating relationships with accounts and influencing product loyalty.

? Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of travel agents.

? Contributing to a team effort by accomplishing related results or projects as needed.

 EDUCATION

The preferred candidate will hold an Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience in customer service, sales, or travel industry; or equivalent combination of education and experience. EXPERIENCE PREFERRED

The preferred candidate has noteworthy experience in the following areas:

? A minimum of three months or more experience in a customer service capacity within a call center environment.

? Technical and functional skills using a variety of computer applications.  In-house this includes the Tip Reservation System, Intranet, Outlook, Internet, and airline GDS?.

? Ability to type at least 35 wpm.

? Working with points of interest/geography.

? Product knowledge of Globus and Cosmos products, services, policies, and features (key differences).

? Ability to work in a call center environment that includes structure, shifts, performance measurements, etc.

 

We offer a competitive salary package and excellent benefits.  EEO company.