Customer Service Assoicate

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes?, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson? motorcycles. HDFS manages over $2.2 billion in customer and dealer loans.

We are currently seeking a Customer Service Associate to join our Retail Operations Department.  

 

Primary Responsibilities include but are not limited to:

?  Answers customer, dealer and associate calls relating to payment status information, payoff

?  Information and account maintenance.

?  Researches customer service inquiries/problems

?  Handling irate customer and dealer calls or calls w/more complicated research involved.

?  Process address changes and other customer service related mail/faxes Process address changes and other customer service related mail/faxes

?  Responsible for protecting employees, customers and corporate information.  Follows established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need.  In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.

?  Maintains a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures.

 

 

Job Requirements:

?  6 months previous customer service experience

?  Knowledge of Daybreak or equivalent automated financial system

 

 

HDFS is an equal opportunity employer, and offers an excellent compensation and benefits package with medical insurance that includes dental, vision and prescription cards, 401K plan, tuition reimbursement, and an employee stock purchase plan. 


Please e-mail resumes with a letter describing your interest and qualification for the position to HDFS-Plano.jobs@hdfsi.com or fax to 972.801.4096. EOE.