Customer Service Center Representatives

For consideration, please apply on-line to:

www.nu.com

Please use requisition #J-99-0020D

 

 

WE CURRENTLY ARE HIRING FOR OVER 30 JOB OPENINGS WITHIN OUR CUSTOMER SERVICE INQUIRY CENTER IN WINDSOR, CONNECTICUT  WITH AN ANTICIPATED START DATE OF OCTOBER 2, 2006.

 

Salary Range:  $510 through $590 per week depending on directly related experience.

 

A high school diploma or the equivalent and a minimum of six months experience is required.  Pre-employment testing is also a requirement.  If you are selected for testing, we will contact you by email or by phone.  Training for these openings is held Monday through Friday 8:00 a.m. through 4:30 p.m. and lasts for 16 weeks.  Responding to customer calls outside of regularly scheduled hours in emergency situations is required.  The ability to speak Spanish is a plus. 

 

This center is open 24/7 so there are normally a variety of work schedules available.  Individual will receive telephone and mail inquiries, requests, and complaints from customers in connection with service applications, transfers and disconnects, service interruptions, and customer billing and accounting matters.  Individual must possess excellent communication and interpersonal skills, be sensitive to external and internal customer needs, and be able to apply analytical skills and exercise sound judgment while interacting with customers.  Individual must be willing to take ownership of and responsibility for each customer contact, anticipating customer needs and giving highest priority to customer satisfaction.  Mainframe and PC skills are required.

 

We offer a very attractive market based compensation program which includes a flexible medical and dental benefits package, 401 (k) plans, plus life insurance and educational assistance.

 

 

Northeast Utilities System

 

We are an equal opportunity/affirmative action employer m/f/d/v