Customer Service Experts Needed! Full Time and Part Time!

Do you live by the knowledge that the Customer is ALWAYS right?



Do you have experience with "saves", or "Winning Back" a valued Customer?

Are you a Customer Service Expert looking for a place to shine?



Let us recognize you for your commitment to our Customers!



As a Customer Service Specialist with Petro, you will answer incoming customer service calls from our established customer base.  Responsibilities include answering questions and providing consultation as appropriate on price, service plan, and billing issues, as well as elevated calls in a professional manner.  Must be able to work in a team environment, as well as being able to resolve issues accurately and independently.

 

Requirements:



Exceptional customer service skills




Self-starter with little to no need for supervision




Proven ability to communicate effectively by telephone in a courteous manner




Strong sense of urgency




Knowledge of customer loyalty and retention programs a plus.

 
Must be proficient in the MS Office Suite, MS Outlook, and Web navigation.
College degree a plus.

 

Full Time and Part Time positions are available!

Benefits

We recognize our employees as our most valuable asset. Our competitive salary and benefits package includes medical, dental, vision, and life insurance, 401k with a core contribution and a company match, short term and long term disability benefits, paid company holidays, paid vacations, and discounts on home heating oil.


About the Company

Petro is a full-service home heating oil Company, and we?ve been in the fuel oil business for more than 70 years. Petro is dedicated to a very high level of customer service and we?ve been successful in achieving that through operational quality and effective customer relations. Petro is known for on-time fuel delivery, superior technical service and helpful, customer-oriented employees.

Petro, Inc. is an Equal Opportunity Employer and is committed to a drug and alcohol-free workplace.