Customer Service Project Manager

Who is the company?

Founded in 1988, Short Circuit Electronics installs and services video surveillance equipment for national retail chains, supporting over 35,000 retail locations.  Our emphasis on teamwork and taking care of the customer has led us to be named by Ingrams magazine as one of Kansas City?s fastest growing companies for five years in a row. 

 

What is the position?

A project manager on the Customer Service team responsible for coordinating installation and equipment service projects for specific national accounts.

 

What will this person do?Troubleshoot reported equipment problems, determine appropriate course of action and follow through to satisfactory conclusionDevelop and manage time lines for multiple projects, coordinating details and reporting status to customerWork with multiple departments to ensure time lines are metDocument activities and utilize in-house administrative system to manage the process

 

What is the work environment like?

Nice office environment in a new building located in Lee?s Summit.  Relaxed management style for self starters who have their jobs to do and are given guidelines to operate within to get them done.  Strong team emphasis where people and departments work together to meet customer expectations.  It is a small company atmosphere where the owners care about the employees; quarterly breakfast meetings, company outings, birthday celebrations, even a big party at the end of the year where they share some of the profits.  Overall, about like you would have it if you were the boss.

 

What skills do I need to be considered?Oral and written communication that projects a professional imageOrganizational skills Mechanical/technical aptitude to understand how different components fit togetherWorking knowledge of Microsoft OfficeData entry/keyboarding

 

What are the key traits I need to be successful?Ability to prioritize and complete tasks in order to deliver desired outcomes within allotted time framesAbility to cooperate with others to meet objectivesAbility to modify, respond to and integrate change with minimal personal resistanceAbility to set, pursue and attain achievable goals, regardless of obstacles or circumstancesAbility to identify key components of a problem to formulate a solution or solutionsA commitment to customer satisfactionAbility to establish a process for activities that lead to the implementation of systems, procedures or outcomesAbility to interact with others in a positive mannerCapacity to be answerable for personal actionsAbility to identify actions necessary to complete task and obtain resultsAbility to treat others fairly, regardless of personal biases or beliefsAbility to take personal responsibility and action toward learning and implementing new ideas, methods and technologies