Customer Service Rep Assoc - Call Center

Description:
Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Two to five years of customer service experience. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues..Answer inquiries from members, providers, benefits offices and/or sales concerning Tel-Drug mail order benefits.

Educate members on Tel-Drug pharmacy administrative procedures.

Assist members with questions including enrollment, eligibility status, plan inclusions/exclusions and provider inquiries.

Assist Tel-Drug members with other inquiries as related to CIGNA Healthplan benefits.

Promote one-stop service in dealing with all contacts on a daily basis.

Assist correspondence area in processing member requests including new prescriptions, account adjustments, or other product related inquiries.

Assist others, as assigned, in the customer service area, exception processing, accounting or other departments.

Assist supervisory personnel in the development and maintenance of customer service telephone procedures.

Assist in providing on-the-job training with new staff members.

Qualifications:
High School Diploma or equivalent required.

Minimum of one year call center experience required.

Excellent communication skills (verbal and written).

Excellent customer service skills.

Exhibited proficiency in using multiple computer systems while conversing with the member.

Demonstrated professionalism, courtesy, and discretion in dealing with both internal and external customers.

Good decision making and problem solving skills.

Salary/Benefits: Salary commensurate with experience
CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.

Job Location: HORSHAM, PA

Job Number: 43755

Company URL: http://www.CIGNA.com

Company Profile:
At CIGNA, we are committed to providing our customers with employee benefits, expertise and services that improve the health, well-being and productivity of their employees. CIGNA's people are the key to our success in a changing and increasingly competitive marketplace. The collective skills, behaviors and work experiences of all CIGNA employees enable us to make a real difference in the lives of our members. We seek the most talented and creative minds in the industry to develop innovative solutions our customers value and consumers expect.