Customer Service Rep -- Printing

Customer Service Representative - Printing

 

WS Packaging Group-Ampersand Label is a well-established, highly reputable leader in extended text label printing.  We specialize in exceptionally high quality product in an environment of first-class service.

 

WS Packaging Group Inc. was formed by the merger in October 2000 of two of the premier printing and packaging companies, Wisconsin Label Corporation (WL Group), Algoma, Wisconsin, and Superior Label Systems, Inc. in Mason, Ohio.  Through purchases of related manufacturing facilities, WS Packaging has steadily increased its range of product offerings and it presence throughout the continental United States. WS Packaging Group now has 18 manufacturing facilities with projected 2006 sales of over $300 million. WS Packaging Group has become one of the top five label and tag manufacturers in the United States.

 

We are currently seeking a Customer Service Representative for our Garden Grove office.  In this critical role, you will ensure that each job is produced efficiently and to customer?s specification.  

 

Duties & Responsibilities:  Serves both Sales Reps and customers as primary contact and source of information on particular jobs. Services the customer by solving problems, gathering and transmitting information as needed and demanding the highest quality product. Process orders in a timely and expeditious manner Tracks job through production and communicate any problems and changes to plant personnel, Sales Reps and to customers. Inspects proofs and sends to customer.  Sets up press check with customer if needed. Compares actual job with estimate.  Verifies any changes.  Keeps accurate records on all jobs and customer contacts, so both company and customer are protected should questions arise later. Ability to describe physical objects and job processes over the phone.

 

Qualifications/Requirements:

? High school diploma with typing, computer and business correspondence skills. Knowledge of overall production processes is helpful.

? Must exhibit empathy for customers, their problems and needs.

? Must be able to juggle many tasks, modify plans as requirements change and have strong organization skills.

? 2-Years printing experience.

? Solid working knowledge of Microsoft Office. 

 

We offer an excellent benefit package including health insurance, 401(k) with a company match, flexible spending accounts, health savings accounts, short and long term disability, life insurance, tuition reimbursement and a profit based monthly bonus program.

 

Equal Opportunity Employer

 

Website address: www.wspackaging.com

 equal opportunity employer.

Key words:

 

Label, Labels, Printing, Flexo, Flexographic, Manufacturing, Pressure sensitive, Print, Production, Extended Text, Customer Service, Order Rep, Order Engineer, Service, Client Services, Estimator, Tape, Converting, Graphic, Tag, Packaging