Customer Service Representative-Encino, California

The Thomson Corporation is a leading global provider of integrated information solutions to business and professional customers.

Thomson provides value-added information, with software tools and applications that help its customers make better decisions, faster. We serve more than 20 million information users in the fields of law, tax, accounting, higher education, reference information, corporate e-learning and assessment, financial services, scientific research and healthcare.

The Corporation's common shares are listed on the New York and Toronto stock exchanges (NYSE: TOC; TSX: TOC).

 

Our employees embrace a number of commonly shared values - collaboration, accountability, customer focus, a bias toward action and results, appreciation and respect for diversity, entrepreneurial spirit and, at all times, the highest ethical standards.  These values represent the behavior each employee is expected to exhibit in their role.  In our view, fostering a culture that embodies these values will lead to success and growth for our employees and our business.

 

The Thomson Corporation is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

 The Rutter Group, a Thomson West business in currently seeking a Customer Service Representative to join their group in Encino, Ca.

Responsibilities

Handles telephone and mail inquires from a professional client base relating West Group Products and
Services.Responds to customers inquiries professionally and accurately. Performs all customer service activities at performance levels determined acceptable by the department's management team.

 

Requirements:

 We require 3 years of work experience with 2 yrs of customer service experience. Excellent verbal skills and a polished telephone presence. Ability to deal with a professional client base. Problem solving skills and the ability to handle/diffuse difficult situations and resolve customers issues.

 

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