***Customer Service Representative Health & Insurance***

Having a strong financial future has a lot to do with the choices you make today.
One smart move is choosing to invest with Fidelity. We offer the guidance, competitive pricing, and investment options you need to reach your goals.




Fidelity Investments once known primarily as a mutual fund company, has adapted and evolved over the years to meet the changing needs of its customers.  Today, that evolution is reflected in our menu of products and services.  In addition to mutual funds, we also offer retirement services and have grown to become the nation’s leading provider of Defined Contribution services while anticipating the growing demand from employers looking for an integrated benefits solution, and over the last decade broadened our service offering to include:  Defined Benefit, Health and Insurance, Human Resources and Payroll services. What has not changed over the years is our commitment to continuous improvement, state-of-the-art technology and unparalleled customer service.  We are consistently recognized by industry surveys and publications for providing some of the highest levels of customer support.


 


Our Health and Insurance Group provides enrollment, eligibility, and administrative processing for annual enrollment and ongoing administration of Health and Insurance benefit management to our growing number of clients. As a Health and Insurance Customer Support Services Associate, you will represent our organization and be the main focal point for customer inquiries pertaining to employer sponsored benefit plans.  Our benefits outsourcing services include administration of: Medical, dental, and vision plans, Flexible spending accounts, Life and disability insurances and


other sponsored benefits such as Group Legal, vacation, and tuition reimbursement.


 


In this role you will be part of a highly structured, fast paced team, focused on enhancing benefit relationships and building customer loyalty providing accurate plan specific information in response to customer inquires requests, provide benefit choices, and options and educate customers on their benefit needs and alternatives available so they can make informed decisions during life event changes.  You will be consulting with customers to gain in-depth understanding of their immediate and long term stated and hidden needs, and provide appropriate options and deliver exceptional customer service to our customers by building rapport and proactively identify and assist with any health service issues, and act as a customer advocate or liaison, to resolve those service issues in a timely manner.


 


If you are driven by providing exceptional levels of customer service, assisting others with their health and insurance needs and want to strive for a long career with a growing organization, then we want to hear from you! 


 



? Prior customer service, Benefits Administration, Human Resources or experience working in an inbound phone center.


? Familiarity and comfort with PC and windows , Solid interaction skills, Strong attention to detail required.