Customer Service Representative- Lansing, MI

Labor Ready has an opening for a Customer Service Representative in Lansing, MI.  Labor Ready is an international provider of temporary employees for manual labor, light industrial, and skilled construction jobs, operating under the name brands Labor Ready, Workforce, Spartan Staffing, and CLP Resources.  Labor Ready, publicly traded on the NYSE and recently listed by Forbes as one of ?America's Best Big Companies,? operates more than 890 branch locations in the U.S., Canada, and the United Kingdom.  With more than $1 billion dollars of revenue in 2004 and exciting growth prospects, Labor Ready is a great choice for your next career move.  To learn more about the company, please visit www.laborready.com.

 

The Customer Service Representative supports branch operations and responds to the needs of customers and temporary workers. 

 

Responsibilities include, but are not limited to, the following:

 

? Respond to customer questions and quote prices within guidelines.  Collect and distribute necessary customer information including credit application and job orders.  

? Coordinate recruiting materials (flyers, advertisements), identify potential temporary employees and get potential employees to come to the branch.

? Assist new applicants with the employment process, answer questions and qualify potential employees for eligibility to work. Administer the safety quiz to potential employees.

? Assist with dispatch.  Prepare work tickets.  Review the sign-in sheet, collect advance slips, distribute safety equipment, select employees for job assignments, communicate job assignments and direct employees to the job site location. Help resolve temporary employee questions or complaints as needed.

? Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.  Make collection calls to customers.

? Call existing customers to generate repeat sales. Call prospective customers to set sales appointments.

? Assist in payout process.  Process temporary employee payroll from completed work tickets.

? Monitor accuracy of billing process.  Investigate questionable entries and take corrective action if needed. Conduct daily billing and closing procedures.

? Perform office support including organizing and maintaining branch filing system and operating the photocopier and fax machine.

 

The ideal CSR candidate will possess the following skills and characteristics:

 

? Computer Skills: Word, Excel, Power Point, and Outlook

? Previous Customer Service Experience

? Previous telemarketing/phone experience highly preferred 

? Previous sales experience a plus

? 1 year of college or technical training preferred

? Must have valid driver?s license and be willing to drive temporary employees.

 

Labor Ready provides an excellent benefit package, which includes: 401K, Stock Purchase Program, Tuition Reimbursement, College Fund, and a Comprehensive Medical/Dental Program.

 

LABOR READY IS AN EEO EMPLOYER AND ENCOURAGES DIVERSE CANDIDATES TO APPLY.

All offers of employment are made contingent upon the successful completion of all applicable background checks, which may include a drug test.

 

TO APPLY: Submit your resume to:

Attn:  Recruitment Specialist

Re: Lansing, MI CSR

Email: careeropportunities@laborready.com

 



*** All responses to this opportunity should be directed to our Corporate Recruiter. Contacting the local branch will cause delays in processing your resume.***

If you are a candidate responding from out of state or country, please do not submit your resume unless you can interview immediately and plan to relocate. This position does not pay relocation fees or sponsorship of foreign worker visas.