Customer Service Representative -MA Ayer (POD Service Ctr)

Job Description:
PolyOne Corporation is a leading global polymer services company with sales of over $2 billion. We offer a competitive salary, incentive and benefit plan. Benefits include medical, dental, vision, life insurance, disability, spending accounts and 401 (k). For more information about PolyOne visit www.polyone.com

PolyOne Corporation is a leading global polymer services company with sales of over $2 billion. We offer a competitive salary, incentive and benefit plan. Benefits include medical, dental, vision, life insurance, disability, spending accounts and 401 (k). For more information about PolyOne visit www.polyone.com

GENERAL SUMMARY:
Maintain and grow existing customer base by providing fast, right, cost-efficient and hassle-free customer service. Process orders, handle correspondence, and functions as primary point of contact for customer base. Follow PolyOne's mission statement and objectives to ensure customer satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Customer Service
?Key inside contact for specific customer base
?Process incoming orders, confirm pricing and availability of product
?Advise customers of order status
?Provide relevant customer information to other departments; forecasts, personnel changes, address changes, receiving schedules, etc.
?Process material returns.
?Answer price and availability questions
?Respond to customer literature requests for MSDS, certifications, etc.
?Follow all applicable ISO procedures
?Use system reports to drive activities that ensure superior customer service

Sales Support
?Strategize with outside sales
?Provide market or account intelligence gained through customer contact
?Participate in customer calls and visits with sellers

Projects
?Accurately and efficiently complete projects assigned by Commercial Manager, Sales, or District Manager

MINIMUM QUALIFICATIONS:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education, Knowledge, Skills & Abilities:
?Minimum high school diploma or equivalent required
?Strong communication and interpersonal skills - telephone, e-mail, written correspondence
?Knowledge of customer service standards and procedures - previous customer service experience preferred
?Computer literate in Windows, Excel, Word
?Full knowledge of internal job-related systems and processes
?Complete knowledge of ISO procedures for related area of work
?Strong analytical and interpretive skills
?Ability to handle multiple tasks, manage time, and prioritize tasks based on customer needs
?Previous SAP experience preferred

Required Length & Type of Experience:
?Minimum 1-3 years prior Customer Service experience required
?Industry experience preferred as well as working with outside sellers.

CORE COMPETENCY REQUIREMENTS:

-Principled - Acts in the best interests of the company
-Achieving Results With a Sense of Urgency - Demonstrates high levels of initiative and a sense of urgency and responsiveness
-Adaptability - Reacts positively to change
-Interpersonal Skills - Communicates effectively both verbally and in writing
-Problem Solving Skills - Effectively identifies problems by framing issues, leveraging data and ultimately developing and implementing solutions.
-Continuous Improvement & Process Focus - Actively engages in continually identifying ways to improve himself/herself

To submit your Resume and Salary history you must apply to http://careers.polyone.com
No phone calls please.

PolyOne Corporation is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability or Vietnam veteran status.

Click here to apply via the Polyone Career Opportunity Portal



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