Customer Service Representative - Mesa, AZ

Customer Service Representative

Goodman Manufacturing Co. L. P.

About Goodman:
Goodman Manufacturing Company, L.P. ('Goodman') produces a complete line of residential and commercial air conditioning and heating equipment at its five modern, high technology factories, totaling over 1,200,000 square feet in Houston, Texas, Dayton and Fayetteville, Tennessee. Goodman's equipment is sold through a worldwide network of company owned and independent distributors who are dedicated to uphold the company's high standards of quality.

The Goodman philosophy: Be the highest quality, lowest cost producer of heating and air conditioning equipment in the world.

Is it successful? Goodman's share of the market has grown faster than any other major manufacturer. Our Quality and Value speak for themselves.

Duties/Responsibilities:

?  Provide professional quality customer service to internal and external customers.

?  Handling availability of product and pricing inquiries

?  Processing the point of sale transaction and adhering to cash handling procedures.  Audit and reconcile cash drawer daily to balance with Cash Reconciliation Report and minimum balance.

?  Write orders and provide warehouse personnel with information for pick ticket and/or to fill customer?s orders.

?  Complete receiving ticket for non-warranty returns.  Review and validate documents for warranty claims.  Ensure manual tickets are logged daily.

?  Answer telephone, written and personal inquiries regarding availability and pricing of product.

?  Increase sales opportunities through promotion of ancillary accessories and equipment. 

?  Set up display and manage stock.  Restock parts and accessories.

?  Exposure to HVAC industry a plus.

Educational / Experience requirements:

?  High School Diploma or equivalent