Customer Service/Sales Rep - 09/05/06

Job Description: Seeking enthusiastic self starters with strong organizational skills to work with a team of customer care professionals in an energetic telephone services environment. Responsible for relationship management with customers and resolving or directing inquiries in a professional manner. Position entails providing customer service to credit card customers, collecting on over limit and past due accounts, and selling products to customers. Representatives are expected to offer value-added products on every eligible call and are required to meet established sales goals on a monthly basis.

Job Experience:
Previous customer service experience required. Previous progressive sales experience a plus. Excellent verbal communication skills. High school diploma or equivalent required. College courses or post High School training a plus.

Competitive, Performance-Based Pay
We structure our base salary program to motivate and reward superior performance: Your salary at HSBC is based on how well you perform.



Incentive and Bonus Plans
Today, approximately 78 percent of managers and 65 percent of nonmanagement employees are on some type of bonus or incentive program. They may earn cash rewards, merchandise incentives, trips or other prizes depending on the program and the overall impact on results. Although not all positions or roles lend themselves to incentives, those that do give employees the opportunity to earn significantly above-market pay for superior performance. Regardless of incentive eligibility, all employees have opportunities to increase their pay through our Pay for Performance Culture.




Flexible Benefit Plans
HSBC offers multiple choices for healthcare benefits, an outstanding 401k plan, retirement plan, flexible Time Off Program, and a variety of other benefits.

Searchable Keywords: customer service, sales, call center / gj-mo

Minimum Education Required: High School

Years of Experience Required: Entry Level

Expected Travel Time: None