Customer Service Supervisor (Dallas, Denver, Los Angeles, Orlando, Pittsburgh, Rochester)

Brief Job Description:
Assist the station manager in fulfilling responsibilities of coaching, teaching and motivating and set a positive example of all station team members.

Responsibilities:
Ensure all station team members are thoroughly trained, coached and empowered to provide world class service to each of our customers. Support the establishment of an environment within the station that fosters mutual trust, respect and an appreciation for the contributions of all AirTran team members. Actively promote the highest possible level of safety and safety awareness in all aspects. Execute approved fiscal and personnel programs in a manner that supports overall corporate objectives. Accomplish continuous reviews and evaluations of all station processes. Achieve and strive to exceed agreed goals for on-time performance, customer compliments and complaints and mishandled baggage. Establish and execute procedures that enhance operational readiness, security, safety and the appearance of all station facilities and equipment. Understand and enforce all corporate standards for dress, conduct and attendance. Complete required reports, audits, and special assignments in a professional manner. Participate in local focus groups that seek was to minimize costs and maximize revenue.



Qualifications:
Outstanding written, verbal communication and customer service skills. Previous leadership experience and associate degree desired. Ability to coach, motivate and develop future AirTran supervisors. Knowledge and understanding of AirTran station operations, including CMS. Work record, which reflects the highest moral and ethical standards. Commitment to excellence innovation and personal responsibility/accountability. Ability to work nights, weekends and holidays. Belief and support of AirTran Airways' Guiding Principles: Safety, Courtesy, Pride, Teamwork, and Innovation. Eligibility to work in the United States without sponsorship. Ability to provide 10 years of employment, education, unemployment history per FAR 108.33. Successful completion of FBI criminal history check that reveals no felony convictions in most recent 10 years.




 

AirTran Airways is an equal opportunity employer. All Employment practices are conducted without regards to race, color, religion, gender, national origin, citizenship or disability. AirTran Airways maintains a drug-free workplace and complies with Executive Order 11246 on affirmative action; the Rehabilitation Act; and the Vietnam-Era Veterans Readjustment Assistance Act.