Customer Service/Tech Support

Customer Service/Tech Support

 

Work from Home in exciting high tech Customer Service role:Enjoy a pleasant customer service role in the comfort of your own home.Our technology allows you to take calls, access our database, and communicate virtually with our other team members throughout California.Enjoy the diversity of fielding inbound sales and service calls.Earn ongoing residual commission for every sale you make!

 

Our Company - RingCentral:Headquartered in San Mateo, RingCentral is the leader in the rapidly growing market for next-generation telecommunications services.Tens of thousands of busy professionals and growing businesses, throughout North America, rely on us for their phone, voicemail and fax solutions. We effectively integrate PSTN, VoIP, cellular, email, voicemail, fax, SMS and the Internet into a comprehensive package that radically improves productivity for business subscribers and their callers alike.

 

The Opportunity:We?re seeking bright, articulate, Customer Service specialists to:Resolve issues encountered by users, Identify and report bugs and user interface issues, Act as a liaison to our Product and Engineering teams,Field sales inquiry calls (earn residual commission for closed sale). Join us on the ground floor as we experience rapid growth. Interact with every department in our company. You have the opportunity to become the subject matter expert in all facets of our product:

- PBX design

- Voicemail and Fax

- PC applications. Software and hardware applications.

- VoIP Telephony, IP and SoftphonesWe are a small company, growing rapidly. Outstanding career growth opportunities into:

- Expanded customer service responsibilities, or

- Sales and Channel Management, or

- IT and engineering, or

- Product Development, or

- Project ManagementYou will receive initial and ongoing product and industry training from an experienced staff.

 

Roles & Responsibilities:Provide technical support for customers ? from both e-mail and phone inquiries. Fully resolve their problems.Train new customers to become familiar with our service.Become completely familiar with all aspects of our service.Field sales calls. Explore the prospect?s needs, outline our solutions, and go for the close. Commissions are paid for successful sales.Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions in improving our product.

 

Requirements:Technical support experience. Telephony knowledge a plus.Ability to identify and troubleshoot computer issues such as application errors, software installation/removal steps, etc.Outstanding verbal and written communications skills, pleasant personality and friendly phone voice. Excellent organizational, customer service, and teamwork skills.Be able to meet in Stockton/Modesto corridor for periodic training sessions.

 

 

Hourly pay in the $12 to $15 per hour range, depending on your qualifications and experience.  Medical and Dental benefit options.

 

Visit www.ringcentral.com for more information about RingCentral.

 

Please e-mail resumes to jobscontact@ringcentral.com