Customer Support Representative - ATLANTA

A global financial powerhouse, J.P. Morgan Chase&Co. is an industry leader. With 160,000 employees in over 50 countries, we draw on a full range of capabilities to provide integrated financial solutions for institutions and individuals worldwide. What does this mean for you, the job seeker?
Opportunity! Our broad range of financial services activities, from investment banking to retail banking to e-finance, offer an exceptional range of career options for individuals. If you are interested in working in an environment where leadership, excellence, initiative and diversity are among our core values, then explore the opportunities at J.P. Morgan Chase&Co.

 

We reward hard work and brilliant ideas with recognition programs and incentive plans. Our Top Collectors have the potential to make up to $30,000.00 per year.  We foster a performance driven culture that puts customers first, sparks creativity, and encourages all employees to excel. 

 

Customer Support Representatives at JPMorgan Chase handle the very first interaction with customers attempting to resolve delinquency and directly impact the risk of loss to the bank. These Collectors act as credit counselors by offering solutions based on Card members individual needs. They are responsible for maintaining good customer relations while collecting on delinquent balances from cardmembers. They work in a fast-paced, call center environment and handle outbound and inbound calls by providing card members with payment solutions. Customer Support Representatives educate our customers about the importance of good credit. They gain an understanding of consumer credit laws, bankruptcy, outside vendors/agents, and foreclosure laws. Additionally, they are exposed to other internal departments such as legal, bankruptcy, and settlement, partnering with them to enable debt repayment. Customer Support Representatives are expected to interact with Card members in accordance with the company's quality guidelines.

 

Join our team!

As a Chase Card Service employee you’ll enjoy great benefits and discounts!

 

 Paid Training
 Medical/Dental/Vision/Life Insurance
 401 (K) Savings Plan
 Tuition Reimbursement
 Bi-weekly Commission Payout
 Personal Pension Account Plan
 Wellness Program
 Paid Time-Off
 Employee Assistance Program
 Short-term Disability
 Work Life Services
 Banking Discounts, Services & Products
 Adoption Assistance
 Employee Stock Purchase Discount
 Optional Long-term Disability
 Parental Leave
 Discounts on computers, wireless phones & entertainment 

These positions are located in the Kennesaw, Georgia Chase Card Member Site at 225 Chastain Meadows Court.

Full-Time training begins Monday, September 11, 2006

Class will run for four weeks from 12pm - 9pm, Monday - Friday.

 




You will need at least one year of customer service experience, preferably in collections and/or a call center, plus excellent skills in communication, organization, problem-solving, negotiation and follow-up.
Knowledge of Windows-based software, such as MS Word, is also required.
Ideally, we seek candidates with a thorough understanding of collection policies and practices, auto dialer experience, an upbeat attitude, a professional/articulate phone manner, and a drive for accuracy, speed, and success.
High School diploma or GED preferred.

Our employees enjoy a business casual dress work environment with a strong focus on teamwork

 

JPMorgan Chase&Co. offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase&Co. is an Equal Opportunity and Affirmative Action Employer, M/F/D/V