Customer Support Representative - Inside Sales Administrator

DANAHER MOTION GROUP SUMMARY:

Danaher Corporation designs, manufactures and markets products and services with strong brand names, proprietary technologies and major market positions that improve the way we live and work.  Building on the foundation provided by Danaher Business System and the company?s core values, Danaher?s associates are pursuing a focused strategy aimed at creating a Premier Global Enterprise.

 

Danaher?s Motion Team is revolutionizing the way things move.  Electronic motion control brings quantum leaps in flexibility, precision, efficiency and reliability to applications as diverse as robots, wheelchairs, lift trucks and packaging machines.  Our breadth of products and brands are unmatched.  Danaher Motion Group is a globally active company in one of the fastest growing industries ? the automation industry.  We bring together strong names in motion control including Kollmorgen, Seidel, Bautz, Pacific Scientific, Thomson, Superior Electric and many others. 

 

POSITION SUMMARY

 

Enter orders into ERP system with 24 hours of receipt of order with high accuracy levels. Provide quotations on standard and non-standard products utilizing tools or procedures.  Escalate to Sales Engineers where appropriate. Review and validate customer requests for credits/debits. Receive incoming calls with the goal of immediate resolution or re-direct call to appropriate associate to support service standards of 95%+ accessibility and first call resolution.  Return all calls where appropriate to support stated service standard. Promote/train distributors and customers in the use of self service tools. Issue RMA?s (Return Material Authorizations), interpret and quote repair policies and procedures.  Followup and obtain approvals where needed.  Process paperwork in a timely fashion. Work with Operations to expedite deliveries as required by customer. Maintain customer records in accordance with Danaher Motion policy to include orders, phone logs, credits and other customer facing documents. Promptly address customer issues or complaints with the assistance and or input of other internal associates.



 

EDUCATION/EXPERIENCEBachelor?s degree from a four-year college or university; or equivalent combination of education and experience.Experience with SAP and/or SYTELine preferred Excellent interpersonal skills

 

We offer competitive compensation and a full range of salary benefits including a 401(k) savings plan and tuition reimbursement.  If you are interested in this position, please indicate the position and forward your resume to Danaher Motion Human Resources at:

sara.altman@danahermotion.com

 

Equal Opportunity Employer