Dispatch Representative

CompUSA We got it. We get it.   We got it. Whatever our customers need, from products to services to solutions, we've got it. We've got the latest, hottest, coolest technology and the expert services to help people unleash that technology.

 

We get it.

We get technology. How it works. What it means to people. We get how fun it is. And how frustrating it can be. We got how to answer questions, solve problems, and help customers leave feeling confident they get it too.

 

We are currently inviting resumes for Dispatch Representatives to join our Technical Services Team!

 

These key individuals will be responsible for ensuring smooth repair of CompUSA products for CompUSA customers, while working through a third party vendor. The successful candidates will also be responsible for the administration of dispatch orders to local stores or other locations for technician support. This is considered an entry level position.

 

Position responsibilities include but are not limited to:
Accountable for daily phone dispatch support for CompUSA teams and for third party clients.
Responsible for helping stores or other locations comply with standard time frames on delivery of services. 
Maintains tracking of all dispatches including entering data, faxing orders to stores or other locations, and closure of dispatch once completed.
Directs unresolved issues to Supervisor
Must be able to work a flexible schedule including evenings and weekends.

 

To be successful in this role, you will need:
High School education or GED, 1-2 years of related experience in a call center environment or an equivalent combination of education and experience.
Technical understanding of consumer electronics and/or computers is a must.
PC proficiency
EXCELLENT verbal and written communication skills including SUPERIOR customer service skills
Outstanding interpersonal skills
The ideal candidates for these positions will enjoy technology products!
A+ Certification is considered a plus

 

This position is located in North Dallas (Addison) off Beltline Road and the North Dallas Tollway.

 

When sending resumes, please include salary expectations and/or salary history otherwise consideration of resume will be delayed.

 

Benefits include: 401(K), comprehensive medical plan, dental plan, and vision plan, employee assistance program, $200 team member referral program, basic life insurance for each team member, employee discounts to purchase merchandise at cost, ten days paid vacation annually after one year of continuous, full-time service, five sick days, two personal days and paid holidays off after 90 days of continuous, full-time service.

 

 



CompUSA is an Equal Opportunity Employer committed to Affirmative Action and a drug free work environment. The company provides equal employment opportunities to all persons without regard to race, color, sex, religion, national origin, age, Vietnam era/disabled veteran status, disability, sexual orientation or other bases prohibited by applicable law.