Dispatcher - Montgomery, AL

At Allied Waste, our success depends on attracting and retaining employees who are driven by excellence and motivated by the spirit of teamwork.  We are looking for a Dispatcher for our Montgomery, AL location.

 

Allied Waste is a dynamic company that offers a competitive salary and benefits package including major medical coverage, supplemental insurance programs, retirement benefits and paid vacation and holidays.

 

POSITION SUMMARY: Coordinate the activities of drivers to maximize productivity, while assuring prompt and effective service to customers.

 

 

PRINCIPAL RESPONSIBILITIES:

?  Assigns call in accounts, missed stops and new customers to drivers based upon designated route and driver location.

?  Courteously interacts with customers and/or the general public.

?  Updates, prepares, and dispenses the daily route schedule.

?  Enters PMR data.

?  Reports driver problems to appropriate department or supervisor for resolution.

?  Maintains dispatch or service log to document pick-ups (scheduled, missed stops, extra pick-up's, etc.), route completions, and driver locations.

?  Ensures the accountability of route completions through the driver check-in procedure.

?  Dispatchers responsible for Roll Off also have responsibility for creating capacity in the Roll Off line of business by ensuring the productive use of all assets, equipment and employees.

?  Performs other job-related duties as assigned.

 

 

TYPICAL PHYSICAL REQUIREMENTS:

Physical and visual activities listed are commonly associated with the performance of the functions of this job.  ?Commonly associated? is not intended to mean always or only.  There may be different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate.

?  Ability to organize various office systems through adjusting, connecting, lifting, pulling, pushing, bending or folding for the purpose of proper records development and/or management.

?  Ability to use a computer and related devices, such as a keyboard or mouse or other related equipment, throughout the workday while seated at a desk or workstation.

 

 

EXPERIENCE, EDUCATION, CERTIFICATION:

Required:

?  High school diploma or general education degree required.

?  One year of relevant experience required.



 

KNOWLEDGE, SKILLS, ABILITIES:

?  Ability to ensure productivity by reaching and/or exceeding company established goals through successful routing of company assets.

?  Basic computer skills required for inputting and retrieving data reports.

?  Effective interpersonal skills relating to good customer service and communication with employees (drivers).

?  Knowledge of the routing system, or ability to learn the routing system.

?  Understanding of the routes, and layout of the city.

?  Ability to ensure productivity by reaching and/or exceeding company established goals through successful routing of company assets.

?  Knowledge of reasonableness of the data and analysis of results.

 

Machines, Tools, Equipment and Software USED:

?  Usual office equipment including computer, phone, fax machine, copier and calculator. 

?  MS Office including Word and Excel.

?  Company information system applications including InfoPro and/or CMS/RMS.

 

 

ENVIRONMENTAL/ATMOSPHERIC WORKING CONDITIONS:

?  Usual office environment