Dispatcher - Service Division

Strong, growing 40 year old power generation distribution company seeking an experienced dispatcher for its Service division. Prefer 1-3yrs' experience but will train the right person. We are looking for a problem solver with a strong sense of organization and detail.  Qualified candidates will have a sound Customer Service background, coupled with the ability to work well with people, plus a keen sense of organization and attention to detail. Sales experience is a plus and strong communications skills with the ability to deal with customers, employees and vendors is a must.

 

Duties include:

Providing telephone support to service technicians

Manage workload of 12 Service Technicians

Manage workload productivity and efficiency

Field customer service calls

Prioritize and schedule service calls

Coordinate work order parts fulfillment with the Parts Dept

Confirm customer appointments

Maintain Call Log

 

Candidates must possess a strong sense of urgency & drive for success. Call Center experience a HUGE Plus !

Competitive compensation and benefits including 401K (w/ match), paid vacation/holidays, Health  insurance provided along with many other benefits.

 

If you meet these requirements and you are looking for a CAREER - fax (860-844-6136) or email your resume to dkelley@kinsleypower.com