Fraud Prevention Analyst/ Outbound 9-5-2006

Fraud Prevention Analyst are also required to assist in identifying fraud trends, workflow, and strategic opportunities that will improve fraud prevention and detection results and customer satisfaction. Other duties include reviewing suspicious Authorization reports, providing customer security when contacting cardholders to verify charges and at times, may involve assisting the Fraud Inbound Call Center as needed to achieve overall goals of the business.  As a Fraud Prevention Analyst, you play a key role in contributing to the profitability of Chase and directly impact our bottom line by minimizing credit card losses.

 

Experience in a performance-driven, high volume phone environment is a plus in this position. Each team member is responsible for achieving specific performance standards that include team and individual performance factors such as quality and accounts worked per hour. To be successful in this position, you must have a passion for providing quality customer service by consistently projecting a positive and upbeat attitude.  In addition, you have excellent problem solving and decision making skills, which you utilize to meet the needs of the customers and Chase.


If you meet the minimum requirements, and can provide positive contributions to above average customer service and team climate please apply. If selected for an interview, feel free to provide any documentation that supports your qualifications and experience at the interview.

 



 

Hourly Rate:

  $11.00 per hour

 

Full Time Work Schedules:

  Monday through Thursday 12-9 PM, Sun 10-7 PM

 

Part Time Work Schedules:

  Mon thru Fri 8 AM - 12 noon

  Mon thru Weds 5-9 PM, Sunday 10-7 

 

These positions are located in:

Elgin, Illinois

  Chase Cardmember Services Site at 2500 Westfield Drive.


  (42 Miles from downtown Chicago)

 







Training Begins:

  September 5, 2006 (six weeks)





 

 

JPMorgan Chase & Company ranks among the world’'s great financial institutions. With more than 100,000 employees doing business in more than 50 countries, we draw on a full range of capabilities to provide integrated financial solutions for millions of consumers in the United States and many of the world’s most prominent corporate, institutional, and government clients. Our broad array of financial services offers an exceptional range of career options. If you are interested in working in an environment where leadership, excellence, initiative, and diversity are among our core values, then explore the opportunities at JPMorgan Chase & Company.





Successful candidate will demonstrate these required qualifications:
Minimum one year of experience in a high volume customer focused team based-environment required (such as retail, call center or restaurant)
Excellent verbal and written communication skills
Demonstrated ability to work in a fast paced, target driven environment; ability to multi-task
Excellent customer service and telephone skills required
Basic PC and typing skills with the ability to navigate multiple systems within a windows type environment. 
Strong analytical skills with proven ability to use sound judgment to make quick decisions with an attention to detail; ability to perform basic mathematical calculations
Individual must be a self-starter with a high level of dependability — able to work independently and in a team oriented environment
Proven ability to provide an enthusiastic and positive approach to customer interactions
Previous Visa/Master Card call center experience is a plus
Prior Fraud department experience is a plus
Education in Business/Communications/Criminal Justice is a plus
Ability to be flexible as overtime may be offered as needed