Full Time 1st Customer Service Rep

Position Description: Does your job provide you with a great sense of accomplishment? A job at Schneider National can. Associates in our Customer Service department use sophisticated technology to ensure that loads will be delivered to cities across North America.

Associates in our Customer Service department play a key role in positively impacting the organization's bottom line results by developing ongoing relationships with clients; helping them meet their goals, while maximizing our profitability.

JOB TITLE: Full Time / 1st/ Customer Service Rep
JOB SUMMARY:

The role of the Customer Service Representative (CSR) is to manage a segment of the SNI customer base within a team to achieve specific key factor goals. The CSR will handle a variety of service requests and issues independently. This is accomplished by having a comprehensive understanding of all procedures, systems, and equipment used daily. Responsibilities include soliciting freight, resolving problems and building a solid working relationship with all customers in order understand their total service needs.


DUTIES AND RESPONSIBLITIES:
1. Communicates effectively with customers, sales representatives, Service Team Leaders, drivers, and other internal personnel to:
2. Generate freight according to solicitation plans
3. Takes complete ownership of load from beginning to end
4. Develop and maintain relationships with customer base
5. Accepts freight based on flow and market balance
6. Track turned down freight
7. Effectively uses the telephone to present a quality oriented image where every customer is treated in a consistent, courteous, and efficient manner.
8. Anticipates problems and acts pro-actively to solve them.
9. Participates in quality projects to support customers needs.
10. Ensures all computer information is accurate and up to date
11. Meets or exceeds total service needs of customers. Takes steps to alleviate issues and improve service efficiency.
12. Provides back up support to other CSR?s on the team to eliminate any customer hold time.
13. Is a positive role model for other team members providing support and enthusiasm.


Qualifications:

EXPERIENCE AND SKILL REQUIREMENTS:

1. Minimum of high school diploma or equivalent, post high school education preferred
2. Minimum of one year of prior work experience, customer service experience preferred
3. Strong solicitation skills
4. Excellent communication and listening skills
5. Strong problem solving and analytical skills
6. High tolerance for stress
7. Good attention to detail
8. Planning and organization skills

Join a fast-paced environment where your expertise, decisiveness and analytical skills are valued