General Lines CSR

Customer Service Representative



Brooke Corporation is seeking two insurance licensed professionals for our Gonzales/Baton Rouge/LaPlace, LA locations: This could be your opportunity to join one of the largest and fastest growing insurance agency organizations in the nation.


 

Synopsis of Employee Role: Interacts with customers in a day-to-day business environment via phone or in direct contact. 

 

Essential Job Functions (core functions of position that must be performed)

- Determines customers needs by gathering necessary information

- Answers customers questions/any concerns regarding billing statements, and policy changes.

- Acts as liaison between customer and insurance carrier

- Accepts payments from customers on behalf of the insurance companies

- Responsible for building relationships with customers to provide excellent customer satisfaction including informing customers of other product lines available.

- Other duties and tasks as assigned.

 

Secondary Functions:Knowledge of computer functions Experience preferred

 

 

Critical Skills / Qualifications:

- Strong relationship and interpersonal skills.

- Excellent listening, oral, and written skills.

- Good organizational / time management skills.

- Strong analytical skills.

- Ability to maintain a high level of tact and professionalism.

- Ability to manage processes.

- Ability to use multiple systems and software while performing multiple transactions.

- Strong ability to self manage leads and customers via multiple systems and communication methods.

- Ability to create professional business relationships with prospects and policyholders to determine buying needs.

- Ability to analyze customer needs based on market economies while evaluating risk assessment.

- Ability to work under pressure.

- Ability to anticipate and resolve problems.

- Goal oriented self-starter who takes initiative and acts appropriately in various circumstances without direction.

 

Education / Experience / Licensure: 

1 year of experience

P/C License

Knows Personal Lines and Commercial Lines

Knowledge in using underwriting guidelines for multiple carriers preferred but not required.

High School Diploma or equivalency required

 

EOE