HEALTHCARE: Customer Service Representative

The OfficeTeam Healthcare Group is currently experiencing a high demand for Customer Service Representatives. Local medical center is searching for an individual for the customer service department. This is a call center environment and requires interaction with patients and vendors. This production position involves collecting demographics and credit information by phone, obtaining authorization and pre-certification from insurance vendors for upcoming procedures. Handles patient questions and concerns. Performs data entry and uses software programs. May also require research skills to troubleshoot patient problems. Excellent communication abilities are essential. Additional duties may include proactive communication with customers (via telephone, email, or mail), managing database records, and drafting status reports on patient service issues. May require knowledge of explanation of benefits, claims processing, billing procedures, and medical/insurance benefits. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

Qualifications :
A minimum of 3+ years of experience within a medical business office customer service call center environment is required. Medical Billing knowledge and proficiency in MS Word and Excel are a plus for this production position. Business like phone manner and advanced data entry skills are required. The OfficeTeam Healthcare Group is the premier provider of temporary administrative and revenue cycle professionals exclusively within the healthcare industry. We can offer you a broad selection of temporary and temporary-to-hire opportunities in the healthcare industry, ranging from medical secretaries and receptionists to coding and billing specialists. For immediate consideration please call (415) 391-1306 or email your resume to