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Help Desk Analyst II
| Details |
Country: USA
Location: CA Westwood
Total applied: 39
Job Type: Employee
Job Status: Full Time
Salary: From 48,000.00 to 60,000.00 USD per year
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Help Desk Analyst II
Under minimum supervision, responsible for providing support for LAN, WAN, 802.11 Wireless and infrastructure, including, Cabling, desktop, peripheral, and software installations, changes and troubleshooting. Provides system and software support and assists in the development of procedures and tech-tips 1. Handling service requests from management and end-users related to new installations, changes, break/fix, and troubleshooting. Ability to troubleshoot network, desk-tops, printers, peripherals, and wireless both OS and hardware. 2. Provides support to end users with systems and software problems and questions. 3. Maintains help desk application and provides weekly metrics. 4. Assists in the development of procedures and tech tips. 5. Performs tests and trouble-shooting activities on software and hardware systems. 6. Assists in backup and disaster recovery processes and procedures. 7. Works on special projects. 8. Performs other tasks as assigned by IT management. FOR IMMEDIATE CONSIDERATION CONTACT JEFF GOTLIEB @ 310-209-6838 or
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Customer Service and Call Center 
