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Help Desk Desktop Support Tech
| Details |
Country: USA
Location: MN Richfield
Total applied: 39
Relevant Work Experience: 1+ to 2 Years
Career Level: Entry Level
Education Level: High School or equivalent
Job Type: Employee
Job Status: Full Time
Job Shift: First Shift (Day)
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Help Desk Desktop Support Tech
DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital and infrastructure costs and optimize operational effectiveness. With more than 2,000 technology professionals, an extensive, geographically distributed network of service locations, and comprehensive OneSource solutions, DecisionOne provides the coverage, availability and response to satisfy the technology support needs of its clients? employees and customers.
EXPERIENCE:
-Must possess well-developed customer service skills to guide customers through their issues.
-Ability to handle difficult customers while maintaining company integrity.
-Excellent listening skills and ability to control the call/troubleshooting process.
-Attention to detail in documentation.
-Experience with case management.
-Advanced knowledge of Microsoft Office Suites.
-Ability to process and resolve varied technical issues including desktop, notebook and peripheral troubleshooting on Windows platforms.
-Working knowledge of network theory as it applies to communications technology.
-Video and audio conferencing equipment knowledge a plus.
-Knowledge of Spanish, Portuguese or French Canadian a definite plus.
The candidate needs to be self motivated and dedicated, and will need to be flexible in scheduling. Creative thinkers with the ability to evaluate and help implement new processes will be top considerations.
DecisionOne's team members enjoy a comprehensive compensation, cafeteria-style benefits program, and the opportunity to grow with an industry leader. To apply, press the ?APPLY NOW? button in this ad. That will take you to the DecisionOne Career Opportunities website. Then click on ?Operations Positions? and locate the listing for OPS06-001. Click on this opening and you will be able to apply directly from this site. Any resume you copy and paste to this site must be in text format only and should include your salary requirements.
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Customer Service and Call Center 
