INBOUND AND OUTBOUND PHONE REPRESENTATIVE

JOB DESCRIPTION: CONSULTANTS WILL TAKE AND HANDLE INBOUND AND OUTBOUND SALES CALLS FROM
VARIOUS MARKETING AND ADVERTISING EVENTS. CONSULTANTS WILL HANDLE CUSTOMER
INQUIRIES IN A COURTEOUS AND PROFESSIONAL MANNER WHILE PROVIDING THE
HIGHEST LEVEL OF CUSTOMER SERVICE. MUST BE ABLE TO WORK WEEKENDS.

 

DUTIES AND RESPONSIBILITIES: 

-PROVIDE CONTINUOUS CUSTOMER SUPPORT WITHIN A CALL CENTER ENVIRONMENT
-STRONG ABILITY TO MULTI TASK AND ADAPT TO CHANGE
-6 MONTHS OF PREVIOUS TELEPHONE CUSTOMER SERVICE EXPERIENCE
-EXCELLENT COMMUNICATION SKILLS TO INCLUDE VERBAL, WRITTEN AND LISTENING
-HIGH SCHOOL DIPLOMA OR EQUIVALENT
-TRACK AND DOCUMENT CUSTOMER INQUIRIES
-MUST BE ABLE TO WORK IN A HIGH VOLUME, FAST PACED ENVIRONMENT
-ABLE TO KEEP CONVERSATIONS MOVING BACK AND FORTH
-ABILITY TO FOCUS ON IMMEDIATE TASKs AT HAND
-ABILITY TO MANAGE TIME WISELY TO MEET ALL CALL GOALS
-KNOWLEDGE OF COMPUTER APPLICATIONS INCLUDING MICROSOFT WORD, EXCEL, OUTLOOK


CUSTOMER SERVICE HOURS:
 
40 HRS A WEEK, 5 DAYS A WEEK, TUESDAY THRU SUNDAY