Inbound Call Center Representative

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The Comcast Call Center in Natomas is looking for Inbound Call Center Reps to answer a wide range of subscriber requests, inquiries and complaints in a call center environment.

This position handles a medium volume of incoming telephone calls, covering a wide range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction.


Answers customer questions regarding billing, service problems, and products & features.

Correct errors and discrepancies on customer billings as necessary.

Prepares work orders for maintenance requests after determining if field visits are required, and
ensures appropriate follow-up procedures are met.

Performs billing and posting of customer accounts.

Resolves delinquent account balances.

Obtains assistance from Coordinator or Supervisor for complex inquiries.

Represents Comcast in professional and positive manner in all situations.

Performs other related duties as assigned.

Punctual, regular, and consistent attendance required.

Qualifications

High school diploma

Ability to work in a 24 hour 7 day per week environment

1 to 2 years Customer Service experience, ideally in a call center environment

Minimum 25 wpm

Computer experience with Microsoft Word, Excel, Outlook and Internet.

Strong written, oral, interpersonal communication, and problem solving skills.

Ability to work overtime, as needed.

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.



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