Inbound Customer Service 9/5/06- ELG1

As a Financial Service Advisor (FSA), you will be responsible for resolving financial and non-financial customer inquiries in an incoming call center environment. You will provide personalized service (telephone and/or written) to meet or exceed clients' time and quality expectations. You will execute transactions promptly and accurately respond to client requests and inquiries. To meet these demands, you will focus on understanding the firm's service policies, systems and legal compliance regulations, as well as our products and services. You are passionate about providing quality customer service and enjoy working in a high volume customer-focused environment.  As a Financial Service Advisor, you play a key role in helping Chase retain and grow our business through your ability to provide high quality customer service and offering products that enhance our customer’s experience.


At least one year of customer service, call center, or banking experience
Excellent communication skills, both written and oral
Must be very willing to work in an environment that requires heavy phone-based customer interaction (up to 85%)
Strong interpersonal skills; professional, courteous, friendly and empathetic
Ability to use basic business mathematics, including percentages, decimals and the application of basic formulas
Strong problem-solving skills and ability to make swift, sound judgments
Ability to positively adjust to a rapidly changing environment 
Basic computing skills, including mouse usage, keyboard usage, and proficiency in launching applications and maneuvering in a Windows based environment

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.