Intake Specialist

Growing, industry leader in the Westminster area is seeking talented people with excellent customer service skills to join their dynamic team. 

POSITION: Intake Specialist

 

REPORTS TO:  Administrative Supervisor

 

LOCATION:  Westminster, Colorado

 

 

 

PURPOSE:  The Intake Specialist ensures that exceptional customer service is provided to all incoming calls to the  Service Center.  The Intake Specialist initiates incoming cases and acts as an information resource to callers.

 

 

 

ESSENTIAL FUNCTIONS:

 

1. Demonstrates adherence to Company values and performance guidelines.

2. Provides first-line call reception for the  Service Center.

3. Acts as a knowledgeable information resource for callers, answers questions regarding the disability management process.

4. Initiates new disability cases into the system by using the appropriate Case Manager software, assigns cases to Nurse Case Managers appropriately according to case requirements.

5. Performs a variety of administrative duties in support of the  Service Center with high level of attention to detail.

6. Identifies and expedites priority issues.  Organizes a multitude of tasks for most efficient processing.

7. Maintains all related documents and files.

8. Maintains a high level of confidentiality and professionalism.

 

OTHER DUTIES:

 

1. Provides administrative support to Nurse Case Managers.

2. Provides back-up support to other Intake Specialists.

3. Attends department meetings and company meetings.

4. Other duties as required.

 

 

QUALIFICATIONS:

? Requires a minimum of 3 years experience providing telephonic Customer Service in high volume call center.  Prefer experience within the Health Care or Occupational Health Insurance industries.

? Associates degree in communications or equivalent training in customer service.

? Demonstration of diplomacy, good judgment, professionalism and the ability to handle confidential information.

? Knowledge of Disability Management, FMLA, and Workers Compensation a plus.

? Must possess strong interpersonal communication skills and a positive attitude.

? Well organized, able to multi-task and identify priorities.

? Proficient computer skills in data entry and attention to detail.

 

 

Only candidates who meet ALL parameters (including salary range) need send resumes as they will be the only ones to be considered.  If you are a fit for this position, please forward your resume, preferably in a Word document attachment, to Kristin at kspahn@springboardgrp.com .