Learner Support Associate (Multiple Openings)

Capella is a regionally accredited university offering bachelor's, master's, and doctoral degree programs in five schools. We strive to deliver academic excellence online to our nearly 14,000 learners.  Founded in 1993 with a vision of creating barrier-free educational opportunities for working adults, Capella combines high-caliber education with flexible online technology and unsurpassed support services.  We have been named to the Inc. 500 list of the nation's fastest-growing private companies for five consecutive years.  We were also named one of The Business Journal?s ?Great Places to Work? in 2005.

 

The Learner Support Associate works as part of a team that provides exceptional customer service to an assigned group of students through both inbound and outbound interactions and other activities. The LSA will contribute to a strong, positive student experience by creatively responding to and resolving learner issues, either through first contact or working collaboratively with other team members. This position requires excellent interpersonal communication skills and the desire to exceed both team and personal goals.



Responsibilities:

? Respond to telephone and email service requests from learners, faculty and internal staff

? Build personalized relationships with learners; provide learner with viable options and solutions to ensure satisfaction and academic success

? Enter call information into call tracking databases; make updates to learner records

? Participate in proactive outreach efforts including outbound calls and emails to existing learners

? Research learner activities; prepare documents for advisors by reviewing reports and database/CRM information



Qualifications:

? Education: Bachelor?s degree or Associate?s degree with commensurate experience (Bachelor?s degree preferred)

? Experience: 1-3 years of relevant work experience, preferably in a call center setting

? Demonstrated proficiency in Microsoft Office suite (Word, Excel, Outlook) and databases/CRM?s; familiarity with the internet

? Customer-focused with emphasis on being timely, accurate and efficient

? Displayed success in achieving and sustaining goals/metrics

? Excellent listening, verbal and written communication skills with ability to show empathy in difficult customer situations

? Experience working in a fast-paced environment where exceptional service and customer satisfaction is a key element of company brand



Capella University provides high caliber education that moves you forward without compromise. We are looking for individuals with a passion for creating a high quality learning experience who want to make an impact. Headquartered in downtown Minneapolis, Capella blends business innovation with the traditions of higher learning. Our employees enjoy a competitive salary and benefits package, including 100 percent education reimbursement.



Please forward cover letter and resume via email to:



Resumes.AJ@capella.edu

Capella University

Human Resources

225 South 6th Street, 9th Floor

Minneapolis, MN 55402



Capella is committed to the development of a multicultural environment. We seek greater diversity in our faculty and staff to broaden our academic experience and to reflect the diversity within our learner community. We value the input of multiple viewpoints and perspectives across the university and our corporate offices. Our goal is to create academic and business communities that are rich with cultural, social and intellectual diversity. Capella is an Affirmative Action/Equal Opportunity employer.



For additional information, please visit our website at www.capella.edu/careers