Major Account Coordinator

First Advantage Corporation (NASDAQ: FADV) combines industry expertise with information to create products and services that organizations worldwide use to make smarter business decisions. First Advantage is a leading provider of business credit information in the transportation industry; consumer credit information in the mortgage, automotive and subprime markets; motor vehicle record reports; supply chain security consulting; employment background verifications; occupational health services; applicant tracking systems; business tax consulting services; insurance fraud, corporate and litigation investigations; surveillance; computer forensics; electronic discovery; data recovery; due diligence reporting; resident screening; property management software; renters insurance and consumer location services. First Advantage ranks among the top three companies in all of its major business lines. First Advantage is headquartered in St. Petersburg, Fla., and has more than 4,200 employees in offices throughout the United States and abroad. More information about First Advantage can be found at www.FADV.com


We are seeking a Client Liaison in Rockville to service assigned Major clients.
This is a Client Relationship position, NOT a Sales position.


This position will work as an advocate for assigned clients, resolving operational issues, designing process improvements that enhance client service, cultivating new business opportunities and insuring that outstanding service is provided to each client. To perform these responsibilities, candidates must be able to design mission statements and strategy, as well as, establish relevant goals and measurement standards. Budgeting, identification of strengths, weaknesses, opportunities and threats, and the ability to understand a client?s business are all essential skills for the position. This important position also requires the development of communication plans, effective presentation skills and a bottom line orientation to meet profitability goals. We seek someone who is analytical, with the ability to process information quickly and develop creative solutions. Excellent oral and written skills will be needed to make convincing presentations.








First Advantage Corporation is an Equal Opportunity/Affirmative Action employer committed to diversity in our workforce. We are dedicated to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or status as a veteran of the Armed Forces.






Requirements:

We are seeking only LOCAL Candidates having 4+ years of client (business to business) customer service experience, with some account relationship management experience. One year of client service supervisory experience is preferred. A high school diploma or GED is required, with some college preferred. Heavy phone-based customer interaction is routine, and an ability to prioritize tasks and provide timely follow-up is needed. Above average computer skills and knowledge of Windows based software, including Excel and PowerPoint, are required skills. Other desired qualities include attention to detail and an ability to work independently, as well as in group collaboration. Must be able to periodically travel with little or no advance notice.


First Advantage Corporation is an Equal Opportunity/Affirmative Action employer committed to diversity in our workforce. We are dedicated to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or status as a veteran of the Armed Forces.






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