Manager Sales Support

NEST International, a facilities asset management company located in Southern New Jersey, is seeking a Manager, Sales Support responsible for the entire Scheduling function, with 2-6 direct reports, Team Leaders/Supervisors, and the associates on those teams. Besides mentoring, coaching and developing team members and supervisors to create bench strength in the organization, the Manager, Sales Support has prime responsibility for delivering exceptional customer satisfaction, operating efficiently and profitably (as it relates to overhead absorption), assisting in forecasting staffing needs, and helping develop a high performance team. Successful Managers will have strong people and communications skills along with a good understanding of general business activities, including profits and expense management.  They will be detail minded and highly organized.

 

Primary Responsibilities:

1.  Leads team in delivering exceptional customer satisfaction

2.  Manages people and costs to maximize overhead absorption

3.  Forecasts staffing changes and work flow bottlenecks based on sales projections

4.  Monitors work completion using Work Order Status Report and other reporting tools to effectively eliminate lost business

5.  Monitors scheduling activities to insure routine and non-routine work orders receive balanced attention

6.  Develops Supervisors, Group Leaders, and Associates to create bench strength

7.  Works with Supervisors and Group Leaders to insure Team Members receive continuous training and performance feedback

8.  Cultivates a high performance team

 

Qualified candidates will have a Bachelors Degree, 5 plus years management experience, with 3 years customer

service experience.Candidates should be able to ddemonstrates financial literacy and general knowledge of business practices and be proficient with Microsoft Office products.